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Buying Ringmat
Products
Buying Options, including Terms &
Conditions
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UK customers
We take orders directly from
customers in the UK and Ireland,
and have a network of UK
dealers.
Customers outside the UK
We also have a number of
distributors and dealers
overseas, which is where most of
our products are sent. To find
one in your area, please use the
'Distributors' drop down menu
above. Having overseas
distributors and dealers enables
our products to be purchased
more easily outside the UK and
for local advice to be given.
Where appropriate, we therefore
direct each overseas enquiry or
order to the relevant appointed
distributor.
We are very keen to make our
products available to members of
the public outside the UK.
Accordingly, where it is not
otherwise possible for our
products to be acquired locally
through a dealer or distributor,
we will supply direct from the
UK. Therefore, if you are based
outside the UK, and you are
unsure whether we have a local
distributor or dealer who can
supply the products in which you
are interested, please check
with us first by email or
telephone. |
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All customers
There are then two ways to buy our
products...
The Traditional Way
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To place your order with us
directly in the traditional
way or to receive advice
before ordering, either
contact us or telephone us
on +44 (0) 1729 823 873
(or even write to us). If
you're emailing via Outlook,
please ensure that the words
‘Ringmat Enquiry’ is shown
in the subject heading or
use our web browser based
email system.
At any time, if you have any
queries, we suggest you
contact us so that we can
then attend to you on a
personal basis, including
the provision of appropriate
advice, where necessary,
before any order is
finalised.
We can handle credit and
debit cards over the
telephone, and receive
cheques and bank transfers,
thus giving a greater
flexibility of payment. We
can accept the following
card types:
JCB, MAESTRO, MAESTRO (UK),
MASTERCARD, MASTERCARD
DEBIT, PIN TRAIN, VISA, VISA
DEBIT, VISA ELECTRON
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For UK orders, there is a now no charge
for postage and packing.
With regard to product availability, we
can usually despatch within 5 working
days, depending on the work involved in
preparing the products ordered if they
are not readily ‘off the shelf’. Some
may take a bit longer and, in such
cases, customers will be advised, if
possible, within 2 working days, through
the contact details provided with the
on-line order.
Should you not be able to notify us of
any mistake until after the order has
been despatched, notify us straight away
and return the goods to us. Ensure that
the value of the goods returned is
covered by the carrier and upon receipt
of the items returned, in good
condition, your card will be refunded
with the cost of the goods ordered.
Remember, all products purchased from us
have a no-quibble money-back guarantee
when you buy them, as has always been
the case.
Ordering On-Line
As before, you can also order Ringmat
Products On-Line.
Ringmat followers will be aware that our
on-line ordering system has seen little
change for many years but in the
meantime technology has moved on apace
and it is time for change. We are very
proud of our British heritage and had
hoped to find a satisfactory British
solution for a new on-line shopping
facility, but have so far drawn a blank
within the very limited time we have
available amongst a busy schedule. More
to the point, the company that has
accommodated our existing on-line
shopping facility is no longer offering
this type of service and therefore we
have been forced to make alternative
arrangements within a short space of
time.
Accordingly, we have arranged with our
UK distributor, Moth Group, to act as
our on-line supplier. Followers will
remember Moth Group from the days when
we attended British hi-fi shows on the
same stand as Moth Group, who also then
attended as the Hi-Fi News Accessories
Club. For some years, Moth Group has had
an on-line audio shop under the name of
www.britishaudiostore.com, which, in
turn, has contained a separate Ringmat
Developments section. This section is
being expanded to incorporate all of our
products and that process will continue
as we develop more products. In future,
customers wishing to buy our products
on-line will be directed straight to the
Ringmat Developments section of
www.britishaudiostore.com. In
practice, most of the on-line orders for
Ringmat Products will in future be
despatched direct by us, as and when
Moth Group receives them via
www.britishaudiostore.com. This new
arrangement will take effect from 11th
August 2017.
In accordance with Moth Group policy,
all UK on-line orders will be sent
standard post with no charge to the
customer. Moth Group prices are shown
inclusive of UK VAT at 20%, where
applicable.
Non EU customers: on entering a non EU
address the website will automatically
show the prices without UK VAT, and this
will be made clear on the screen. At
this point the various options for
carriage will also be shown. In the
normal manner, the customer is not
committed to the purchase until the
ordering procedure has been completed.
In addition to the usual credit and
debit cards we can accept, Moth group
also accept PAYPAL
If you wish to proceed to the on-line
store, you can use the link below:
BUY NOW AT THE BRITISH AUDIO ONLINE
STORE *
* Opens in a new web browser window/tab
Or:
to follow an alternative way to buy
our products; or to receive advice
before ordering; either contact us
or telephone us on +44 (0) 1729
823 873 (or even write to us).
If you're emailing from Outlook
please ensure that the words
‘Ringmat Enquiry’ is shown in the
subject heading or follow this link
to
email us. We can then attend
to you on a personal basis in our
usual manner and this also gives you
the added advantage of discussing
your thoughts and requirements
before placing an order.
After contacting us for advice, you
can later either telephone us again
or go to our On-Line Store. We can
handle credit and debit cards over
the telephone, and receive cheques
and bank transfers, thus giving a
greater flexibility of payment.
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