Buying Ringmat Products

Buying Options, including Terms & Conditions

 

UK customers
We take orders directly from customers in the UK and Ireland, and have a network of UK dealers.

Customers outside the UK
We also have a number of distributors and dealers overseas, which is where most of our products are sent. To find one in your area, please use the 'Distributors' drop down menu above. Having overseas distributors and dealers enables our products to be purchased more easily outside the UK and for local advice to be given. Where appropriate, we therefore direct each overseas enquiry or order to the relevant appointed distributor.

We are very keen to make our products available to members of the public outside the UK. Accordingly, where it is not otherwise possible for our products to be acquired locally through a dealer or distributor, we will supply direct from the UK. Therefore, if you are based outside the UK, and you are unsure whether we have a local distributor or dealer who can supply the products in which you are interested, please check with us first by email or telephone.

 

All customers
There are then two ways to buy our products...

On-Line Store
The simplest, assuming you are using a credit or debit card, is to go to our On-Line Store, select what you are seeking, click on your ‘basket’, identify the region from which you are ordering and ‘Go to checkout’.

Remember, all products purchased from us have a no-quibble money-back guarantee when you buy them, as has always been the case.
 

About Shopping at our On-Line Store

 

Our On-Line Store can accept the following card types:
JCB, MAESTRO, MAESTRO (UK), MASTERCARD, MASTERCARD DEBIT, PIN TRAIN, VISA, VISA DEBIT, VISA ELECTRON

Each order placed through our On-Line Store passes through a ‘pre-approved’ status check by the customer’s card issuer before being passed to Ringmat Developments. However, a customer’s card is not actually charged until point of despatch and our new system enables us to continue this ethos.

The order is then processed by checking with stock availability and, in the case of existing customers, with previous orders, as part of our normal customer support and provision of bespoke services. If the item ordered is in stock, the order is prepared for despatch. It is normally only at this stage that we seek any payment, and the customer’s card is charged, and not before.

 

As a result, when you place an order, there is usually a little time before your card is charged. This enables us to make any changes to the order requested by the customer, provided we hear from the customer prior to despatch.

Therefore, if you suddenly feel you have made a mistake with the order, do not worry. Email or telephone us straight away and we will cancel the order and no charge will be made to your card if the order has not been despatched. Should you not be able to notify us of any mistake until after the order has been despatched, notify us straight away and return the goods to us. Ensure that the value of the goods returned is covered by the carrier and upon receipt of the items returned, in good condition, we will immediately refund your card with the cost of the goods ordered.

With regard to product availability, we can usually despatch within 5 working days, depending on the work involved in preparing the products ordered if they are not readily ‘off the shelf’. Some may take a bit longer and, in such cases, customers will be advised, if possible, within 2 working days, through the contact details provided with the on-line order.

For UK orders, there is a single charge for postage and packing when using our On-Line Store.

In the case of orders from outside the UK, the cost of postage shown by our On-Line Store is only nominal and almost always has to be adjusted upwards to reflect weight (including volumetric weight) and delivery location. We will therefore contact the customer accordingly and, with his/her agreement, adjust the sum charged.

Remember, all products purchased from us have a no-quibble money-back guarantee when you buy them, as has always been the case.

If you have any queries, or would prefer to place your order with us directly in the previously traditional way, we suggest that you either email us or telephone us on +44 (0) 1729 823 873. If you're emailing from Outlook please ensure that the words ‘Ringmat Enquiry’ is shown in the subject heading or use our web browser based email system. We can then attend to you on a personal basis, including the provision of appropriate advice, where necessary, before any order is finalised.


If you wish to proceed to our on-line store, you can use the link below:

 

BUY NOW AT OUR ONLINE STORE *

 

* Opens in a new web browser window

 

Or:
to follow an alternative way to buy our products; or to receive advice before ordering; either contact us or telephone us on +44 (0) 1729 823 873 (or even write to us). If you're emailing from Outlook please ensure that the words ‘Ringmat Enquiry’ is shown in the subject heading or use our web browser based email system. We can then attend to you on a personal basis in our usual manner and this also gives you the added advantage of discussing your thoughts and requirements before placing an order.

After contacting us for advice, you can later either telephone us again or go to our On-Line Store. We can handle credit and debit cards over the telephone, and receive cheques and bank transfers, thus giving a greater flexibility of payment.

 


 


 

 

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